Refund policy
Last updated: July 31, 2026
Thank you for shopping at Revens. We want you to be fully satisfied with your purchase. This policy explains how returns, exchanges, and refunds work, and it is designed to comply with Shopify Payments' merchant policy requirements (clear disclosure of return window, refund method, and processing timeline).
1. Returns
We accept returns of eligible items within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging, with all tags and accessories included
- Accompanied by proof of purchase (order number or receipt)
Certain types of goods are exempt from being returned, including:
- Perishable goods
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software products
- Items marked as "Final Sale" at the time of purchase
2. How to Start a Return
To start a return, please contact us at contact@revens.store or +1 (407) 575-7449 with your order number and the reason for the return. We will provide instructions on where to send your item.
Items sent back to us without first requesting a return will not be accepted.
You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (e.g., you received a defective or incorrect item), in which case we will cover return shipping.
3. Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved:
- Your refund will be processed to your original payment method (the same card or payment method used at checkout, processed via Shopify Payments).
- Refunds are typically issued within 5–10 business days of approval. Please note it may take additional time for your bank or card issuer to post the refund to your account (typically an additional 3–5 business days).
- Shipping costs are non-refundable, except where the return is a result of our error.
4. Late or Missing Refunds
If you haven't received a refund within the expected timeframe:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and still have not received your refund, please contact us at contact@revens.store.
5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same item, contact us at contact@revens.store.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery at contact@revens.store with photos of the item and packaging. We will arrange a replacement, exchange, or full refund at no additional cost to you.
7. Cancellations
Orders can be cancelled free of charge as long as they have not yet been shipped. Please contact us as soon as possible at contact@revens.store or +1 (407) 575-7449 to request a cancellation.
8. Sale Items
Only regular-priced items may be refunded. Sale or discounted items marked as "Final Sale" cannot be refunded, unless required by applicable law.
9. Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Revens Email: contact@revens.store Phone: +1 (407) 575-7449 Address: 7713 Udine Ave, Orlando, FL 32819, United States
This policy is provided as a general template and does not constitute legal advice. We recommend having it reviewed by a legal professional to ensure full compliance with the laws applicable to your business and the jurisdictions where you sell.